• 95% of customers willing to recommend Darktrace¹

Darktrace, a global leader in cyber security AI, today announces it has been named as a Customers’ Choice in the 2023 Gartner Peer Insights Voice of the Customer for Network Detection and Response. The report provides real-world feedback from customers on their experiences with products that use behavioral analytics to detect and contain breaches like insider threats, ransomware and lateral movements.

The Customers’ Choice distinction recognizes vendors with above average ratings in both of the report’s scoring categories: Overall Experience and User Interest & Adoption.

Darktrace had the most reviews submitted from customers among all the vendors mentioned in the report. These customers gave Darktrace’s DETECT™ and RESPOND™ capabilities an average rating of 4.7 out of 5 stars, with 95% of respondents saying they would recommend Darktrace to others. 73% of the respondents gave Darktrace a 5-star rating.

We believe this distinction reinforces the impact Darktrace’s market leading technology can have for enterprise security teams. While most of the security industry trains on attacker behavior, Darktrace’s self-learning AI builds an evolving understanding of behaviors of people and devices from real-time data flows for each of its customers. This supports use cases including identifying novel attacks like those that use Generative AI for phishing or social engineering attacks, insider threats, nation-state attacks and human errors such as misconfigurations. Darktrace DETECT spotlights meaningful unusual behavior, Darktrace Cyber AI Analyst autonomously investigates the activity, and Darktrace RESPOND takes a proportionate action to mitigate the threat.

“As a small cyber security team operating in a high-stakes sector, my team and I found ourselves increasingly struggling to keep up with– and prioritize– the alerts generated from our previous security stack,” said Robert Spangler, Associate Executive Director, Operations and Information Technology at New Jersey State Bar Association. “As soon as we got Darktrace, it reduced the noise and false positives we had been struggling with, and as the AI learned more about our organization, our alert volume continued to decrease.”

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“Darktrace does not care whether the traffic is general network, an application, a log file, a document, from the cloud, or from the endpoint. It treats it all the same and passes it through the same rigorous data models regardless,” said Rich Raymont, ICT Manager at Dreamworld. “Darktrace is an amazing tool for logging everything on the network, all the data.”

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^[1] based on 106 reviews submitted as of March 2023

Gartner, Voice of the Customer for Network Detection and Response, Peer Contributors, 29 May 2023

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About Darktrace

Darktrace (DARK.L), a global leader in cyber security artificial intelligence, delivers complete AI-powered solutions in its mission to free the world of cyber disruption. Breakthrough innovations from the Darktrace Cyber AI Research Centre in Cambridge, UK and its R&D centre in The Hague, Netherlands have resulted in over 135 patent applications filed and significant research published to contribute to the cyber security community. Darktrace’s technology continuously learns and updates its knowledge of 'you' for an organization and applies that understanding to achieve an optimal state of cyber security. It is delivering the first ever Cyber AI Loop, fueling a continuous end-to-end security capability that can autonomously prevent, detect, and respond to novel, in-progress threats in real time. Darktrace employs over 2,200 people around the world and protects over 8,400 organizations globally from advanced cyber-threats. It was named one of TIME magazine’s ‘Most Influential Companies’ in 2021.

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